Question 1

How do you bill my card?

Accepted Answer

To ensure a secure transaction we use third party service providers to handle our payments. The billing is automated, and you can view your subscriptions and payment history in your Subscription panel.

Question 2

What is Digital Hub™?

Accepted Answer

Digital Hub™ is a true data science platform. Digital Hub™ adds security, integration, cost management, scaling and ease of use to existing open source that are widely used by data scientists. The out of the box open source tools and package are properly integrated, maintained to support many Data Science and Business Intelligence use cases. These tools and packages use an integrated database, and storage and can scale on demand. The end user will access these tools from a browser that is secure and accessible from anywhere. Digital Hub™ take away the time required to setup and integrate various open source tools and offers them in a ready to use packaged.

Question 3

What does a subscription include?

Accepted Answer

Your subscription includes access to the Digital Hub™ platform and all its features including team management, project management, and Data Science applications. Applications use compute and require storage. We have simplified the app usage by categorizing them in time and space. Your subscription includes a certain number of hours to develop and utilize the platform's tools, plus space to store your data.

Question 4

What is your cancellation policy?

Accepted Answer

You can cancel at any time and your subscription ends at the end of your current billing cycle. You can simply unsubscribe from your profile page. However note that when you unsubscribe your projects and data will be deleted permanently, so make sure you back up the date you need.

Question 5

What is Digital Hub™?

Accepted Answer

Digital Hub™ is a true data science platform. Digital Hub™ adds security, integration, cost management, scaling and ease of use to existing open source that are widely used by data scientists. The out of the box open source tools and package are properly integrated, maintained to support many Data Science and Business Intelligence use cases. These tools and packages use an integrated database, and storage and can scale on demand. The end user will access these tools from a browser that is secure and accessible from anywhere. Digital Hub™ take away the time required to setup and integrate various open source tools and offers them in a ready to use packaged.

Question 6

What is Digital Hub™?

Accepted Answer

Digital Hub™ is a true data science platform. Digital Hub™ adds security, integration, cost management, scaling and ease of use to existing open source that are widely used by data scientists. The out of the box open source tools and package are properly integrated, maintained to support many Data Science and Business Intelligence use cases. These tools and packages use an integrated database, and storage and can scale on demand. The end user will access these tools from a browser that is secure and accessible from anywhere. Digital Hub™ take away the time required to setup and integrate various open source tools and offers them in a ready to use packaged.

Question 7

What does a subscription include?

Accepted Answer

Your subscription includes access to the Digital Hub™ platform and all its features including team management, project management, and Data Science applications. Applications use compute and require storage. We have simplified the app usage by categorizing them in time and space. Your subscription includes a certain number of hours to develop and utilize the platform's tools, plus space to store your data.

Question 8

What is Digital Hub™?

Accepted Answer

Digital Hub™ is a true platform for Data Science. Digital Hub™ is not another data science tool, but as a platform offers security, integration, scaling and ease of use for all users of data science tools. Digital Hub™ out of the box open source tools and package are target for Data Science and Business Intelligence use cases. These tools and packages use an integrated database, and storage and can scale on demand. The end user will access these tools from a browser that is secure and accessible from anywhere.

Question 9

What is your cancellation policy?

Accepted Answer

You can cancel at any time and your subscription ends at the end of your current billing cycle. You can simply unsubscribe from your profile page. However note that when you unsubscribe your projects and data will be deleted permanently, so make sure you back up the date you need.

Question 10

What does a subscription include?

Accepted Answer

Your subscription includes access to the Digital Hub™ platform and all its features including team management, project management, and Data Science applications. Applications use compute and require storage. We have simplified the app usage by categorizing them in time and space. Your subscription includes a certain number of hours to develop and utilize the platform's tools, plus space to store your data.

Question 11

What is your cancellation policy?

Accepted Answer

You can cancel at any time and your subscription ends at the end of your current billing cycle. You can simply unsubscribe from your profile page. However note that when you unsubscribe your projects and data will be deleted permanently, so make sure you back up the date you need.

Question 12

How do you bill my card?

Accepted Answer

To ensure a secure transaction we use third party service providers to handle our payments. The billing is automated, and you can view your subscriptions and payment history in your Subscription panel.

Question 13

How do you bill my card?

Accepted Answer

To ensure a secure transaction we use third party service providers to handle our payments. The billing is automated, and you can view your subscriptions and payment history in your Subscription panel.

Question 14

How do you bill my card?

Accepted Answer

To ensure a secure transaction we use third party service providers to handle our payments. The billing is automated, and you can view your subscriptions and payment history in your Subscription panel.

Question 15

What is your cancellation policy?

Accepted Answer

You can cancel at any time and your subscription ends at the end of your current billing cycle. You can simply unsubscribe from your profile page. However note that when you unsubscribe your projects and data will be deleted permanently, so make sure you back up the date you need.

Question 16

Who can use Digital Hub™?

Accepted Answer

Digital Hub™ is for anyone with a passion for solving problems through data, and an interest in extracting value from data using the latest data science technologies.
 
Small teams of data scientists, individual contractors, or data scientists in business departments can leverage the platform to develop innovative solutions.

Question 17

Who can use Digital Hub™?

Accepted Answer

Digital Hub™ is for anyone with a passion for solving problems through data, and an interest in extracting value from data using the latest data science technologies.
 
Small teams of data scientists, individual contractors, or data scientists in business departments can leverage the platform to develop innovative solutions.

Question 18

Who can use Digital Hub™?

Accepted Answer

Digital Hub™ is for anyone with a passion for solving problems through data, and an interest in extracting value from data using the latest data science technologies.
 
Small teams of data scientists, individual contractors, or data scientists in business departments can leverage the platform to develop innovative solutions.

Question 19

Is there a free trial?

Accepted Answer

Yes, We occasionaly offer our Academia plan for free. Please join our mailing list or attend the webinars to obtain the code.

Question 20

Is there a free trial?

Accepted Answer

Yes, We occasionaly offer our Academia plan for free. Please join our mailing list or attend the webinars to obtain the code.

Question 21

Who can use Digital Hub™?

Accepted Answer

Digital Hub™ is for anyone with a passion for solving problems through data, and an interest in extracting value from data using the latest data science technologies.
Small teams of data scientists, individual contractors, or data scientists in business departments can leverage the platform to develop innovative solutions.

Question 22

Is there a free trial?

Accepted Answer

Yes, We occasionaly offer our Academia plan for free. Please join our mailing list or attend the webinars to obtain the code.

Question 23

I have a small team of data scientist, which plan is right for me?"

Accepted Answer

Our Team Plan (https://www.digitalhub.io/pricing)is tailored for small business and small teams of data scientists. This plan gives the creator the ability to create multiple projects and invite team members. Team members can share the same project and resource determined by the creator. Creator controls costs and additions to the plan.

Question 24

I have a small team of data scientists, which plan is right for me?"

Accepted Answer

Our Team Plan (javascript:void(0))is tailored for small business and small teams of data scientists. This plan gives the creator the ability to create multiple projects and invite team members. Team members can share the same project and resource determined by the creator. Creator controls costs and additions to the plan.

Question 25

What are my options to leave the platform or stop paying for projects?

Accepted Answer

Note:You can be a free member of the platform and not subscribed to any plan, but still participate in other projects that you are invited to.
If you are a member and have a plan you have two options:
1. Cancel your plan: This will stop the monthly plans, remove your projects and data from system but you still have acces to the platform and are able to participate in other user projects
2. Delete your account: This will do option 1 and remove you from the system immediately. You can no longer log back into the platform. This means you can no longer participate in other projects created by other users

Question 26

What are my options to leave the platform or stop paying for projects?

Accepted Answer

Note:You can be a free member of the platform and not subscribed to any plan, but still participate in other projects that you are invited to.
If you are a member and have a plan you have two options:
1. Cancel your plan: This will stop the monthly plans, remove your projects and data from system but you still have acces to the platform and are able to participate in other user projects
2. Delete your account: This will do option 1 and remove you from the system immediately. You can no longer log back into the platform. This means you can no longer participate in other projects created by other users

Question 27

I have a small team of data scientists, which plan is right for me?"

Accepted Answer

Our Team Plan (javascript:void(0))is tailored for small business and small teams of data scientists. This plan gives the creator the ability to create multiple projects and invite team members. Team members can share the same project and resource determined by the creator. Creator controls costs and additions to the plan.

Question 28

Can I upgrade or downgrade my plan?

Accepted Answer

You can switch between plans. However, when you downgrade you would lose your allocated storage and hours as well as your data. We highly recommend you backup your data before you downgrade your plan or contact us to inquire about your unique situation at info@digitalhub.io before downgrading your plan to ensure minimum impact.

Question 29

I have a small team of data scientists, which plan is right for me?"

Accepted Answer

Our Team Plan (javascript:void(0))is tailored for small business and small teams of data scientists. This plan gives the creator the ability to create multiple projects and invite team members. Team members can share the same project and resource determined by the creator. Creator controls costs and additions to the plan.

Question 30

What are my options to leave the platform or stop paying for projects?

Accepted Answer

Note: You can be a free member of the platform and not subscribed to any plan, but still participate in other projects that you are invited to.
 
If you are a member and have a plan you have two options:
1. Cancel your plan: This will stop the monthly plans, remove your projects and data from system but you still have acces to the platform and are able to participate in other user projects
2. Delete your account: This will do option 1 and remove you from the system immediately. You can no longer log back into the platform. This means you can no longer participate in other projects created by other users

Question 31

Can I upgrade or downgrade my plan?

Accepted Answer

You can switch between plans. However, when you downgrade you would lose your allocated storage and hours as well as your data. We highly recommend you backup your data before you downgrade your plan or contact us to inquire about your unique situation at info@digitalhub.io before downgrading your plan to ensure minimum impact.

Question 32

What are my options to leave the platform or stop paying for projects?

Accepted Answer

Note:You can be a free member of the platform and not subscribed to any plan, but still participate in other projects that you are invited to.
If you are a member and have a plan you have two options:
1. Cancel your plan: This will stop the monthly plans, remove your projects and data from system but you still have acces to the platform and are able to participate in other user projects
2. Delete your account: This will do option 1 and remove you from the system immediately. You can no longer log back into the platform. This means you can no longer participate in other projects created by other users

Question 33

Can I upgrade or downgrade my plan?

Accepted Answer

You can switch between plans. However, when you downgrade you would lose your allocated storage and hours as well as your data. We highly recommend you backup your data before you downgrade your plan or contact us to inquire about your unique situation at info@digitalhub.io before downgrading your plan to ensure minimum impact.

Question 34

What happens after I buy a subscription?

Accepted Answer

Our payment processing partner collects your payment info and starts billing your card on a monthly basis until you change or cancel your plan.

Question 35

What happens to my account when I cancel my subscription?

Accepted Answer

You will lose access to Digital Hub™ projects and your data, however you can still be part of the platform and participate in projects created by others.

Question 36

Can I install Digital Hub™ on my local system?

Accepted Answer

Digital Hub™ is a cloud native platform and it cannot be downloaded for individuals. However, we offer a custom option to enterprise clients to host the Digital Hub™ platform on their private cloud or infrastructure.

Question 37

Can I install Digital Hub™ on my local system?

Accepted Answer

Digital Hub™ is a cloud native platform and it cannot be downloaded for individuals. However, we offer a custom option to enterprise clients to host the Digital Hub™ platform on their private cloud or infrastructure.

Question 38

What happens after I buy a subscription?

Accepted Answer

Our payment processing partner collects your payment info and starts billing your card on a monthly basis until you change or cancel your plan.

Question 39

What happens after I buy a subscription?

Accepted Answer

Our payment processing partner collects your payment info and starts billing your card on a monthly basis until you change or cancel your plan.

Question 40

Can I install Digital Hub™ on my local system?

Accepted Answer

Digital Hub™ is a cloud native platform and it cannot be downloaded for individuals. However, we offer a custom option to enterprise clients to host the Digital Hub™ platform on their private cloud or infrastructure.

Question 41

Can I install Digital Hub™ on my local system?

Accepted Answer

Digital Hub™ is a cloud native platform and it cannot be downloaded for individuals. However, we offer a custom option to enterprise clients to host the Digital Hub™ platform on their private cloud or infrastructure.

Question 42

What happens to my account when I cancel my subscription?

Accepted Answer

You will lose access to Digital Hub™ projects and your data, however you can still be part of the platform and participate in projects created by others.

Question 43

What happens to my account when I cancel my subscription?

Accepted Answer

You will lose access to Digital Hub™ projects and your data, however you can still be part of the platform and participate in projects created by others.

Question 44

What happens to my account when I cancel my subscription?

Accepted Answer

You will lose access to Digital Hub™ projects and your data, however you can still be part of the platform and participate in projects created by others.

Question 45

How much does Digital Hub™ cost over long run?

Accepted Answer

Digital Hub™ scales based on dynamic usage of memory, compute and storage by each application. The cost is simplified based on hours and storage usage and each plans offers a convenient package to get you started.
 
To avoid any intruption to your projects, we will keep the applications running if you don't pause them and charge you for the excess hours. Additional time and storage can also be purchased on demand.
 
You can calculate your cost by using this formula (Plan Price + Top Off Storage + Extra Hours).
 
If you have a certain scenario in mind, contact us for an estimate at info@digitalhub.io or ask us on the community at https://community.digitalhub.io(https://community.digitalhub.io/)

Question 46

How much does Digital Hub™ cost over long run?

Accepted Answer

Digital Hub™ scales based on dynamic usage of memory, compute and storage by each application. The cost is simplified based on hours and storage usage and each plans offers a convenient package to get you started.
 
Additional time and storage can be purchased on demand. You can calculate your cost by using this formula (Plan Price + Top Up Hours + Top Up Storage). If you have a certain scenario in mind, contact us for an estimate at info@digitalhub.io or ask us on the community at https://community.digitalhub.io(https://community.digitalhub.io/)

Question 47

How much does Digital Hub™ cost over long run?

Accepted Answer

Digital Hub™ scales based on dynamic usage of memory, compute and storage by each application. The cost is simplified based on hours and storage usage and each plans offers a convenient package to get you started.
 
To avoid any intruption to your projects, we will keep the applications running if you don't pause them and charge you for the excess hours. Additional time and storage can also be purchased on demand.
 
You can calculate your cost by using this formula (Plan Price + Top Off Storage + Extra Hours).
 
If you have a certain scenario in mind, contact us for an estimate at info@digitalhub.io or ask us on the community at https://community.digitalhub.io(https://community.digitalhub.io/)

Question 48

Is my data secure?

Accepted Answer

Yes! We have incorporated layers of security in order to ensure your data is private and secure. Here are a few examples of how we do that:
Your connection is encrypted with 128bit encryption, so all data exchanged between your browser and Digital Hub™ are secure in transmission. Your account is protected by state of the art authentication and authorization solutions. Your payments are secure through leading payment service providers.

Question 49

What happens to my data after I cancel my plan?

Accepted Answer

Your data and projects will be removed automatically, we suggest you back up any data prior to cancelling your plan.

Question 50

What happens to my data after I cancel my plan?

Accepted Answer

Your data and projects will be removed automatically, we suggest you back up any data prior to cancelling your plan

Question 51

What happens to my data after I cancel my plan?

Question 52

Is my data secure?

Question 53

What languages are supported in the platform?

Question 54

What packages are included in Digital Hub™ plans?

Question 55

Is my data secure?

Question 56

What languages are supported in the platform?

Question 57

What languages are supported in the platform?

Question 58

Is my data secure?

Question 59

What happens to my data after I cancel my plan?

Question 60

What is "Top Off" in my admin page?"

Question 61

How can I integrate Digital Hub™ with my own database or storage device?

Question 62

What packages are included in Digital Hub™ plans?

Question 63

What is "Top Off" in my admin page?"

Question 64

What is "Top Off" in my admin page?"

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