General

What packages are included in Digital Hub™ plans?


The following open source packages are available as part of the standard offering. These packages are up to date and maintained by their respective open-source communities and integrated, tested to work by our own data science team:

  • Data Processing:
    • Pandas
    • Numpy
    • Beautifulsoup
    • xlrd
  • Statistical Analysis
    • Scipy
  • Machine Learning
    • Scikit-learn
  • Visualization
    • Matplotlib
    • Seaborn
  • Postgres-access
    • Psycopg2
    • PgSpecial




How can I add my own packages?


You can simply install your own packages with a Pip or Conda command.




I have a problem! How can I reach support?


All support questions should be directed to our engineering team via email. You may email us at info@digitalhub.io. For general how to questions, please reach us on the community page on https://community.digitalhub.io




Can I install Digital Hub™ on my local system?


Digital Hub™ is a cloud native platform and it cannot be downloaded for individuals. However, we offer a custom option to enterprise clients to host the Digital Hub™ platform on their private cloud or infrastructure.




Who can use Digital Hub™?


Digital Hub™ is for anyone with a passion for solving problems through data, and an interest in extracting value from data using the latest data science technologies.

Small teams of data scientists, individual contractors, or data scientists in business departments can leverage the platform to develop innovative solutions.




What languages are supported in the platform?


The default language is Python, R and Julia. Our development team is constantly surveying the open source and will integrate additional language in future. If you have a specific language in mind that should be on Digital Hub™, please share it with us on our community at https://community.digitalhub.io




Are there memory, compute, and storage limits?


Yes, the limits are set by your plan, however you can increase your hours and storage at any time through Top Offs on the Admin page.




How many members can be in a team?


There are no limitations on your number of team members! However, each member should have an account.




I have a small team of data scientist, which plan is right for me?


Our Team Plan is tailored for small business and small teams of data scientists. This plan gives the creator the ability to create multiple projects and invite team members. Team members can share the same project and resource determined by the creator. Creator controls costs and additions to the plan.




We have existing technologies in-house, can Digital Hub™ integrate with them?


Digital Hub™ can be deployed in-house and customized to integrate with different technologies. Please reach us at info@digitalhub.io for a detailed assessment based on your current technology landscape.




I have other questions, how can I get in contact?


Please join our community page https://community.digitalhub.io for general questions, or contact us at support@digitalhub.io if you have are a member and need technical support.




Who owns the Data and IP related to my projects?


The creator of the project owns the data and IP, for full details please see our terms and conditions page.




What is Digital Hub™?


Digital Hub™ is a true platform for Data Science. Digital Hub™ is not another data science tool, but as a platform offers security, integration, scaling and ease of use for all users of data science tools. Digital Hub™ out of the box open source tools and package are target for Data Science and Business Intelligence use cases. These tools and packages use an integrated database, and storage and can scale on demand. The end user will access these tools from a browser that is secure and accessible from anywhere.





Security

Is my data secure?


Yes! We have incorporated layers of security in order to ensure your data is private and secure. Here are a few examples of how we do that:

Your connection is encrypted with 128bit encryption, so all data exchanged between your browser and Digital Hub™ are secure in transmission. Your account is protected by state of the art authentication and authorization solutions. Your payments are secure through leading payment service providers.




How can I log in securly?


Every user must register with our identity server in order to log in. This is to ensure there are no unauthorized access to the platform.





Integration

How can I integrate Digital Hub™ with my own database or storage device?


  • A cloud-native Postgres database is created by default for each project. This default database is automatically linked with other project applications such as Superset and Grafana as the default data source. The default database URI is also made available in your Jupyterlab as an environmental variable.
  • External databases may be configured manually. Currently only Postgres Databases clients are natively installed. However, you may configure access to other databases by installing the corresponding client packages. (See this blog for more instructions). In Jupyterlab, you may access your database with a proper SQAlchemy URI with the sqlalchemy library. In Superset and Grafana, you may integrate with your database by adding it as a data source on the application interface.




What can I do if I want to add more tools to my project environment?


Submit a request to our development team through info@digitalhub.io




Can I access my existing projects and GitHub through the platform?


Yes! You can clone your repository, and manage your Git repositories using Git terminal CLI, or the JupyterLab Git extensions. Kaggle projects are not yet supported.





Billing

What is your cancellation policy?


You can cancel at any time and your subscription ends at the end of your current billing cycle. You can simply unsubscribe from your profile page. However note that when you unsubscribe your projects and data will be deleted permanently, so make sure you back up the date you need.




How do you bill my card?


To ensure a secure transaction we use third party service providers to handle our payments. The billing is automated, and you can view your subscriptions and payment history in your Subscription panel.




What happens to my account when I cancel my subscription?


You will lose access to Digital Hub™ projects and your data, however you can still be part of the platform and participate in projects created by others.




What happens to my data after I cancel my plan?


Your data and projects will be removed automatically, we suggest you back up any data prior to cancelling your plan




What happens when I delete my account?


When you delete your account your ID will be removed from the system. This means you lose access to the platform immediately and if you are subscribed to any plan, the subscription will be cancelled. Your projects and data will automatically be wiped out of the system. Please back up your data before you delete your account.




What are my options to leave the platform or stop paying for projects?


Note: You can be a free member of the platform and not subscribed to any plan, but still participate in other projects that you are invited to. If you are a member and have a plan you have two options:

  1. Cancel your plan: This will stop the monthly plans, remove your projects and data from system but you still have acces to the platform and are able to participate in other user projects
  2. Delete your account: This will do option 1 and remove you from the system immediately. You can no longer log back into the platform. This means you can no longer participate in other projects created by other users





Plans & Pricing

What does a subscription include?


Your subscription includes access to the Digital Hub™ platform and all its features including team management, project management, and Data Science applications. Applications use compute and require storage. We have simplified the app usage by categorizing them in time and space. Your subscription includes a certain number of hours to develop and utilize the platform's tools, plus space to store your data.




Is there a free trial?


You may join the platform for free and participate in projects that are created by other members. However, if you would like to create your own projects you must subscribe to a plan.




Can I upgrade or downgrade my plan?


You can switch between plans. However, when you downgrade you would lose your allocated storage and hours as well as your data. We highly recommend you back up your data before you downgrade your plan or contact us to inquire about your unique situation at info@digitalhub.io before downgrading your plan to ensure minimum impact.




What happens after I buy a subscription?


Our payment processing partner collects your payment info and starts billing your card on a monthly basis until you change or cancel your plan.




How much does Digital Hub™ cost over long run?


Digital Hub™ scales based on dynamic usage of memory, compute and storage by each application. The cost is simplified based on hours and storage usage and each plans offeres a convenient package to get you started. Additional time and storage can be purchased on demand. You can calculate your cost by using this formula (Plan Price + Top Up Hours + Top Up Storage). If you have a certain scenario in mind, contact us for an estimate at info@digitalhub.io or ask us on the community at https://community.digitalhub.io




What is "Top Off" in my admin page?


Top Off is a convenient way for users to increase their plan allocated time and storage. For example if you have used all your plan hours, you can purchase additional hours using the Top Off, or if you're running out of space you can add storage using the Top Off feature in your admin panel.




How does Hour "Top Off" work?


Hours "Top Off" increase your plan time on the platform and expire at the end of your current billing cycle. Add hours if you think you're going to need them. Contact us at info@digitalhub.io if you need a large amount of hours added to your plan.




How does Storage "Top Off" work?


Storage Top Off adds additional storage space to your plan. Unlike Hours Top Off that expires at the end of the current billing cycle, Storage Top Off stays on your plan until you cancel it.




I have other billing questions?


Please contact us at info@digitalhub.io to answer your questions or check our community page at https://community.digitalhub.io for general inquiries.





Community

What is Digital Hub™ Community?


Our community is a free service to help you transition into Data Science space. We share useful articles and material to help you learn and grow with us. The founders of Digital Hub™ have many years of industry and data science experience and the community is a place for all of us to share ideas and help each other. Visit: https://community.digitalhub.io for more info.





About Us

Who are the developers and innovators behind Digital Hub™?


Digital Hub™ was created with love by the Calgary-based team at Integra Data and Analytic Solutions Corp. We are a group of engineers and data scientists who felt there was a gap in enabling enterprise grade infrastructure for day to day data science needs. We were looking for a flexible and automated online way to easily access and integrate various data science and development tools. We wanted a tool that could fill the gap in open-source echo systems, such as security, authentication, version control, scalability, and collaboration.

We created Digital Hub™ for our own internal use and are now making it available for everyone else! You can see our stories here and reach out to us on this site at any time.





Frequently Asked Questions

 
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